Brand and Growth

Personal Account Management

One named account manager who owns your relationship with the studio: a single point of contact who plans the work, coordinates the teams delivering it, and reports on it. So you talk to a person, not a ticket queue.

When you buy several services from one studio, the work can still feel like several vendors. You repeat context to whoever picks up the thread, updates arrive in different formats from different people, and nobody holds the whole picture of what is planned, in flight and at risk. The gaps between teams become your problem to manage. That coordination is real work, and doing it yourself is a tax on your own time.

Personal account management puts a named person in charge of your relationship with us. They learn your business, plan the work across whatever services you use, coordinate the engineers and designers delivering it, and give you one honest report on where everything stands. They are your single point of contact and the person accountable for the relationship, not a reseller between you and the team. You still talk to the engineers when it helps; you just never have to chase them or wonder who owns what.

Usually, one of these is true

You are using more than one of our services and want one person holding the whole plan, not a separate thread per team.
You are tired of repeating the same context to whoever happens to pick up the conversation, and of updates that never line up.
You need a single, honest view of what is planned, what is in progress and what is at risk, on a cadence you can rely on.
Something important is coming (an audit, a launch, a board update) and you want one accountable person coordinating it end to end.
You want a named contact who knows your business and can be reached, rather than a shared inbox or a ticket queue.

What the account manager owns

One person accountable for the relationship, doing the coordination so you do not have to. Each area below is something they own on your behalf across every service you use with us.

Single point of contact. A named person who knows your business and your history with us, reachable on an agreed channel, so you explain context once and never chase to find who owns a thread.
Planning. A rolling plan across the services you use, with priorities, dependencies and dates kept current, so what happens next is agreed rather than assumed.
Coordination. The engineers, designers and specialists delivering your work kept aligned, hand-offs managed, and the gaps between teams closed before they become your problem.
Reporting. One honest view of what is done, in progress and at risk, on a fixed cadence, in a format you can take to your own stakeholders without translating it.
Escalation. A clear path when something is urgent or off track, with the account manager accountable for getting the right people on it and keeping you informed until it is resolved.
Review and planning ahead. Regular reviews of what is working and what should change, and forward planning so budget and capacity are lined up before you need them, not after.

How the relationship runs

This is a retained relationship, not a project with an end date. The named person, the reporting cadence and the escalation path are agreed in writing at the start, so expectations are clear from day one.

Assign and onboard. We name your account manager and they learn your business, your goals, and the history of your work with us, so you are not starting from scratch each time you talk to them.
Agree the cadence and the plan. We set how often you meet, how and when you get reports, and the escalation path for anything urgent. Then we build the rolling plan across the services you use, with priorities and dates.
Coordinate the work. The account manager keeps the delivery teams aligned, manages hand-offs between services, and closes the gaps between them, so you deal with one plan rather than several vendors.
Report and review. You get one honest report on the agreed cadence: what is done, what is in progress, what is at risk and what is next. Regular reviews adjust priorities as your needs change.
Plan ahead. The account manager looks past the current work to what is coming, lining up budget and capacity before you need them, and flagging what should change while there is still time to change it.

What you get

A named account manager. One person accountable for your relationship with the studio, who knows your business and is your single point of contact across every service.
A rolling plan. A current view of the work across the services you use, with priorities, dependencies and dates, kept up to date rather than rebuilt each time.
Regular reports. One honest status on an agreed cadence, in a format you can take to your own stakeholders without translating it first.
An escalation path. A clear, agreed route for anything urgent or off track, with one accountable person who owns it until it is resolved.
Review meetings. Regular sessions to check what is working, adjust priorities, and plan the next period, so the relationship keeps matching your needs.

What we need from you

A primary contact on your side the account manager works with, and clarity on who else needs to be kept informed.
The goals and priorities the relationship should serve, so planning is against real outcomes rather than a task list.
Agreement on the reporting cadence, the meeting rhythm and the channel you want to be reached on.
Visibility of the services you use with us, and of anything else in your business that affects timing or priorities.
The escalation contacts on your side for anything urgent, so the path works when it is actually needed.

What we can show you

A person, not a queue. You get a named account manager who knows your business and is accountable for the relationship, so you explain context once and always know who owns a thread.
Coordination is our job. The work of keeping teams aligned and hand-offs clean is real, and we do it so you do not have to. The gaps between services stop being your problem to manage.
Direct access to the team. The account manager coordinates the work; they do not stand between you and the engineers. When talking to the person doing the work is faster, you still do.
One honest report. You get a single, straight view of what is done, in flight and at risk, written to be taken to your own stakeholders, rather than status scattered across threads.

Standards we work to

The practices this service is run to, so planning, reporting and coordination are consistent and the relationship does not depend on one person's memory.

Documented account plans and RACI
Agreed service levels and response times
Regular reporting cadence
Mutual NDA and confidentiality
Data handling per GDPR

Common questions

Is this a salesperson or a project manager?

Neither, exactly. The account manager owns your relationship with the studio: they plan and coordinate the work across the services you use and report on it honestly. They are not there to upsell you, and they are not a project manager for a single piece of work. Their job is that everything hangs together and you have one accountable contact.

Do we still talk to the engineers doing the work?

Yes, whenever it helps. The account manager coordinates and holds the plan; they do not sit between you and the team as a filter. For technical detail you talk to the engineers directly. What changes is that you never have to chase to find who owns something or repeat context to a stranger.

Is this only worth it if we use several services?

It is most valuable when you use more than one, because that is where coordination between teams matters. If you use a single service, a named contact still helps, but be honest with us about your needs and we will tell you whether this is worth it for you yet or not.

What does the reporting look like?

One report on the cadence we agree, covering what is done, what is in progress, what is at risk and what is next, in plain language. It is written so you can take it to your own leadership or board without rewriting it, and it lines up with what the delivery teams are actually doing.

Is this the same as celebrity or personal PR management?

No. This is business-to-business account management: a named person who owns your company's relationship with the studio and coordinates the services you buy from us. It is not personal publicity, talent representation or reputation management for an individual.

Related services

Tell us about the system in the chat or on the contact page. Yaali, our AI agent, answers first and brings in an engineer.